Refund policy

Last updated: July 6, 2026

At ST1 Sports, we want you to be satisfied with your purchase. If something isn't right, we're here to help. This policy explains when and how you can return items and receive a refund. It should be read together with our Shipping Policy and Terms of Service.

Return Window

You may request a return within 30 days of receiving your order. Requests made after 30 days may not be accepted.

Return Eligibility

To qualify for a return, an item must be:

  • Unused, unworn, and in original condition;
  • In its original packaging with any tags attached;
  • Accompanied by proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following cannot be returned or refunded except where they arrive defective or incorrect due to our error:

  • Custom, personalized, or decorated items (including embroidery and sublimation);
  • Final sale and clearance items;
  • Gift cards;
  • Used, worn, washed, or damaged items (unless received defective).

Custom & Team Orders

Custom, personalized, and team-decorated products are made to order specifically for you and are non-returnable and non-refundable unless they arrive defective or differ from your approved order. Because you approve all artwork, names, numbers, sizes, and colors before production, please review proofs carefully. Minor variations in color, placement, and finish are normal in custom decoration and are not considered defects. See the custom-order section of our Terms of Service for details.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the issue. We'll arrange a replacement or full refund at no additional cost to you, including return shipping when the error is ours.

How to Start a Return

  • Email us at info@st1sports.com with your order number and the items you'd like to return;
  • Our team will confirm eligibility and provide return instructions;
  • Returns sent to us without prior approval may not be accepted or refunded.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error;
  • Original shipping charges are non-refundable;
  • We recommend using a trackable shipping method — we are not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return:

  • We'll notify you whether it is approved or rejected;
  • If approved, your refund is issued to the original payment method (or, for institutional purchases, applied per your account terms);
  • Refunds are typically processed within 5–10 business days after approval. Your bank or card issuer may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. If you need a different item or size, please return the eligible item for a refund and place a new order.

Restocking fee

We do not charge any restocking fee.

Order Cancellations

You may request to cancel an order before it ships. Once an order has shipped, it is subject to the return process above. Custom and team orders cannot be cancelled once production has begun.

Manufacturer Warranties

Many products carry a manufacturer's warranty covering defects in materials or workmanship. These warranties are provided by the manufacturer and are separate from this return policy. If you experience a warranty issue, contact us and we'll help you connect with the manufacturer or file a claim under the manufacturer's terms.

Contact Us

Questions about a return or refund? Please contact us:

ST1 Sports
1753 S 8th Street C4
Colorado Springs, CO 80905
Email: info@st1sports.com
Phone: (719) 256-0275