Frequently Asked Questions

ST1 Sports Help Center

Frequently Asked Questions

Everything you need to know about ordering equipment, apparel, and custom team gear from ST1 Sports. Can't find your answer? Our team is one call away.

About ST1 Sports

What is ST1 Sports?
ST1 Sports is a single-source supplier of athletic equipment, apparel, footwear, and custom team gear for schools, clubs, leagues, and individual athletes. We bring 50+ trusted brands together under one roof so you can outfit an entire program on one order.
Where is ST1 Sports located?
We are headquartered in Colorado Springs, Colorado, and we ship nationwide to schools, clubs, and athletes across the United States.
Who does ST1 Sports serve?
We work with high school athletic departments, college programs, youth and recreational leagues, parks and recreation departments, club and travel teams, adult leagues, and individual athletes. We are set up for both single-item purchases and full program orders.
What makes ST1 Sports different from other suppliers?
Most suppliers make you choose between serving the program or the individual athlete. We do both, from one relationship. You get 50+ brands on a single invoice, a dedicated rep who knows your program, and team stores that put real dollars back into your organization.

Products & Brands

What does ST1 Sports sell?
We sell sports equipment, athletic apparel, footwear, and training gear for both everyday practice and game-day competition, plus custom uniforms and team apparel with embroidery and sublimation. Browse the full catalog.
What sports do you cover?
We support 18+ sports including baseball, softball, basketball, football, soccer, volleyball, track and field, cross country, wrestling, lacrosse, tennis, golf, racket sports, and strength and conditioning, along with general athletic training.
What brands do you carry?
We carry 50+ trusted brands, including Wilson, Rawlings, Mizuno, New Balance, Spalding, Champro, Marucci, Baden, Gill Athletics, Warstic, DeMarini, Louisville Slugger, EvoShield, and many more. If you need a specific brand, just ask.
Do you sell footwear, apparel, and eyewear?
Yes. Shop footwear, apparel, and eyewear, plus equipment and training gear, all in one place.
Can I shop as an individual athlete?
Absolutely. We support individual athletes as well as large programs. Order a single item or build a full set of gear for your sport.
Do you offer size charts or fit help?
Sizing information is provided on product pages where available. If you need help choosing a size or fitting a team, contact us and we will help you get it right, especially for bulk uniform and apparel orders.
What if I can't find the exact item I need?
If you don't see what you're looking for, contact us. We work with a wide network of brand partners and can often source equipment for schools, teams, and organizations.

Shop by Sport

Do you sell baseball equipment?
Yes. We carry bats, gloves, protective gear, training aids, and more from brands like Rawlings, Marucci, Warstic, DeMarini, and Louisville Slugger. Shop baseball.
Do you sell softball equipment?
Yes. We carry softball bats, gloves, gear, and apparel for players at every level. Shop softball.
Do you sell basketball equipment?
Yes. We carry basketballs, hoops, and training gear from brands like Spalding and Baden. Shop basketball.
Do you sell football equipment?
Yes. We carry footballs, protective equipment, and training gear for programs and athletes. Shop football.
Do you sell volleyball equipment?
Yes. We carry volleyballs, nets, and training equipment from brands like Baden and Molten. Shop volleyball.
Do you sell track and field equipment?
Yes. We carry track and field equipment including landing systems, crossbars, measuring gear, and timing tools from brands like Gill Athletics and Blazer. Shop track and field.
Do you sell soccer equipment?
Yes. We carry soccer balls, goals, and training gear for clubs, schools, and players. Shop soccer.
Do you sell wrestling equipment?
Yes. We carry wrestling gear and apparel for programs and athletes. Shop wrestling.
Do you sell lacrosse equipment?
Yes. We carry lacrosse equipment and gear, including products from Warrior. Shop lacrosse.
Do you sell tennis and racket sports gear?
Yes. We carry racket sports equipment and accessories. Shop racket sports.

Shop by Brand

Can I shop by brand?
Yes. We organize our catalog by brand so you can quickly find the names you trust, including Rawlings, Mizuno, Spalding, New Balance, Baden, Marucci, Champro, Gill Athletics, and Warrior.
Do you carry Rawlings?
Yes. We carry Rawlings baseball and softball equipment. Shop Rawlings.
Do you carry Mizuno?
Yes. We carry Mizuno gear and footwear. Shop Mizuno.
Do you carry Spalding?
Yes. We carry Spalding basketballs and equipment. Shop Spalding.
Do you carry New Balance?
Yes. We carry New Balance footwear and apparel. Shop New Balance.
Do you carry Baden?
Yes. We carry Baden basketballs, volleyballs, and game balls. Shop Baden.
Do you carry Marucci?
Yes. We carry Marucci bats and baseball gear. Shop Marucci.
Do you carry Champro?
Yes. We carry Champro equipment and apparel across multiple sports. Shop Champro.
Do you carry Gill Athletics?
Yes. We carry Gill Athletics track and field equipment. Shop Gill Athletics.

Ordering & Quotes

How do I place an order?
You can order directly on our website, or reach out for a quote if you are buying for a team, school, or organization. Shop now or request a quote.
How do I request a quote?
Visit our Request a Quote page or contact us with the items, quantities, and any deadlines. We handle quotes for team, school, and organization orders, especially when you need bulk pricing or multiple product categories.
How fast will I get a quote?
We return most quotes within one business day.
Can ST1 Sports help me choose the right gear?
Yes. If you are unsure what you need, especially for team equipment, training tools, or sport-specific requirements, our team can help you select the right products.
Can you help us order for multiple sports at once?
Yes. We regularly help athletic departments purchase across many sports at the same time. We consolidate products, streamline fulfillment, and simplify purchasing across your entire program.

Schools, Teams & Bulk Orders

Do you work with schools and athletic departments?
Yes. We work with schools, athletic departments, clubs, leagues, and organizations of every size, supporting single-item purchases through full multi-sport program orders.
Can I place a bulk or team order?
Yes. We support bulk and team orders, including multi-item equipment orders, apparel orders, and program-wide purchasing, with no minimums.
Do you offer volume or bulk pricing?
Many team and school orders qualify for volume pricing. If you are ordering for a program, request a quote and we will help you get the best pricing available.
Do you support recurring or seasonal team orders?
Yes. We support recurring purchasing for schools and clubs, including seasonal restocks and year-to-year team equipment needs.
Do you sell equipment for PE programs and general school athletics?
Yes. We support PE and general athletics purchasing for schools and organizations, including multi-item and program-wide orders.

Purchase Orders & Tax-Exempt

Do you accept purchase orders?
Yes. We accept purchase orders from schools and organizations with no credit card required. We keep your details on file to make reordering simple.
Do you offer tax-exempt purchasing?
Yes. We support tax-exempt purchasing for eligible schools, districts, and organizations. Provide a current tax-exemption certificate and we will keep tax-exempt billing on file for your account.
How do I set up a PO or tax-exempt account?
Just contact us or request a quote and let us know you purchase by PO or are tax-exempt. We will get your documentation on file and take it from there.
What are your payment terms for institutional orders?
Invoices issued on account are due according to the terms stated on the invoice. For details, see our Terms of Service or contact us.

Custom Team Stores & Apparel

What is a custom team store?
An ST1 team store is a fully stocked online store built around your program, offering equipment, uniforms, training gear, and spirit wear custom-branded to your school, club, or organization. Learn more about custom team stores.
How does setting up a team store work?
It's simple: reach out with your program details and branding, we build and stock your store, and we handle fulfillment and customer service. There is no cost, no inventory to manage, and no burden on your staff. Get started here.
How is your team store different from others?
Most team stores only offer hoodies and t-shirts. Ours is a full sporting goods store for your program, with no minimums, no inventory risk, and no management burden on your staff. We handle setup, fulfillment, and customer service.
How does the give-back work?
A portion of every team store sale flows directly back to your organization as real dollars reinvested into athletic budgets, equipment, and travel funds, year-round rather than only during a booster drive.
Do you offer custom uniforms and team apparel?
Yes. We offer custom uniforms and apparel with embroidery and sublimation, and we support bulk ordering for teams, clubs, and organizations.
How long do custom and team orders take?
Custom and decorated orders require additional production time beyond standard handling, depending on the items and order size. If you have a season start date or deadline, tell us up front and we will confirm an achievable timeline.
Is there a minimum order for custom gear?
Our team stores carry no minimums. For custom-decorated bulk orders, requirements can vary by product, so contact us and we will confirm details for your order.

Shipping & Delivery

Do you offer free shipping?
Yes. We offer free standard Ground shipping on orders over $299 within the contiguous United States. See our Shipping Policy for details.
How long does shipping take?
Handling time is 1 to 3 business days, plus carrier transit time. Ground orders typically arrive within 4 to 11 business days total. Team and custom orders may take longer. Full details are in our Shipping Policy.
Do you ship across the United States?
Yes. We ship nationwide. Shipping options and costs are shown at checkout.
Why did my order arrive in more than one box?
Because we carry 50+ brands, some items ship directly from the manufacturer. Orders with items from different brands may arrive in multiple shipments with separate tracking numbers, sometimes on different days. This is normal.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24 to 48 hours for tracking to update.
Do you offer local pickup?
If local pickup is available for your order or event, it will appear as an option at checkout.

Returns & Refunds

What is your return policy?
You can request a return within 30 days of receiving your order for eligible items in unused, original condition. See our Refund and Return Policy for full details.
How do I start a return?
Email us at info@st1sports.com with your order number and the items you would like to return. Our team will confirm eligibility and provide return instructions. Returns sent without prior approval may not be accepted.
Can I return custom or personalized items?
Custom, personalized, and decorated items are made to order and are non-returnable unless they arrive defective or incorrect due to our error. Please review your proofs carefully before approving production.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no additional cost when the error is ours.
How long do refunds take?
Once we receive and inspect your return and approve it, refunds are typically processed within 5 to 10 business days to your original payment method. Your bank may take additional time to post the credit.
Do you offer exchanges?
We do not offer direct exchanges. Please return the eligible item for a refund and place a new order for the item or size you need.

Payments & Pricing

What payment methods do you accept?
We accept the secure payment methods shown at checkout, and we accept purchase orders for schools and organizations with no credit card required.
What currency are your prices in?
All prices are listed in U.S. dollars (USD).
Can I get the best pricing for a large order?
Yes. Program and bulk orders often qualify for volume pricing. Request a quote and we will help you get the best pricing available for your order.

Comparing ST1 Sports

How is ST1 different from other team store providers like SquadLocker?
Most team store providers only offer custom apparel. An ST1 team store is a full sporting goods store for your program, covering equipment, uniforms, training gear, and spirit wear, and it gives real dollars back to your organization. See the full comparison.
Do you only sell apparel like other team stores?
No. In addition to custom apparel, we supply equipment, footwear, training gear, and accessories across 18+ sports from 50+ brands, all from one partner.

Account & Support

Do I need an account to order?
You can check out without an account, but creating one makes it easier to track orders and reorder. Institutional and PO customers may use an account for on-account purchasing.
How do I contact ST1 Sports?
Email info@st1sports.com or call (719) 256-0275, or use the form on our Contact page. We respond quickly and can help with product questions, quotes, bulk orders, and order support.

Giveback Program

How does the ST1 Sports Giveback Program work?
Our Giveback Program is a commercial partnership model designed to support local schools, athletic clubs, and youth sports organizations. When a participating team sets up a Custom Team Store with ST1 Sports, a portion of the net revenue generated from qualifying purchases on that store is paid back directly to the organization as a commercial rebate.
Is ST1 Sports a non-profit or charitable organization?
No. ST1 Sports is a for-profit commercial retailer. The Giveback Program operates as a business rebate/commission agreement between ST1 Sports and our participating partner organizations. It is not a non-profit, charity, or tax-exempt entity.
Are purchases made through Team Stores tax-deductible?
No. Purchases made on ST1 Sports are standard commercial retail transactions for custom apparel and gear. Because ST1 Sports is a for-profit retailer, purchases are not tax-deductible donations.
Who pays for the Giveback amount—does it cost extra for customers?
No, there are no hidden fees or added donation charges for customers. Product prices on Team Stores reflect standard retail pricing. The Giveback funds come directly from ST1 Sports' sales margin as part of our commercial partnership agreement with the team or school.
How are the Giveback funds delivered to the teams?
At the end of each designated sales period or campaign, ST1 Sports calculates the qualifying net sales and distributes the agreed rebate funds directly to the authorized team representative or organization account.

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